PRIVACY POLICY
At Nadaan Mall, we respect your privacy and are committed to handling your personal information responsibly.
This Privacy Policy explains what information we may collect when you visit our website, place an order, contact us, or interact with our services, and how that information may be used.
Website: https://nadaanmall.store/
Information We Collect
When you place an order or interact with our website, we may collect information including:
- Full name
- Phone number
- Email address
- Billing address
- Shipping address
- City and location information required for delivery
- Order and purchase information
- Communication with our customer support team
- IP address
- Device information
- Browser information
- Website usage information
Information Provided During Checkout
When placing an order, customers may provide personal information required to process and deliver the order.
This may include your name, phone number, email address, billing information, and shipping address.
This information allows us to process your order, arrange delivery, communicate with you, and provide customer support.
How We Use Your Information
We may use collected information to:
- Process and fulfill orders
- Arrange delivery
- Contact customers regarding their orders
- Send order confirmations
- Provide tracking information
- Respond to customer inquiries
- Handle exchange requests
- Provide customer support
- Improve our website and services
- Prevent fraudulent or unauthorized activity
- Maintain business and transaction records
- Improve customer experience
Payment Information
Nadaan Mall offers Cash on Delivery nationwide.
Where third-party payment or other services are used in the future, payment information may be processed by the relevant payment service provider according to their own privacy policies and terms.
Shopify
Nadaan Mall's website is built and operated using Shopify.
Shopify and its technology infrastructure may process certain information as necessary to operate the website, process transactions, provide website functionality, and support ecommerce services.
Third-party services integrated with our website may also process information according to their respective privacy policies.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to provide essential website functionality, remember certain preferences, understand website usage, and improve the customer experience.
Cookies may also be used by third-party services integrated with the website.
You may be able to control certain cookie settings through your browser.
IP and Device Information
When you visit our website, certain technical information may be collected automatically.
This may include:
- IP address
- Browser type
- Device type
- Operating system
- Website interaction information
- General technical information
This information may be used for website security, analytics, troubleshooting, and improving website performance.
Sharing of Information
Nadaan Mall does not sell customer personal information as a product.
We may share necessary information with trusted service providers when required to operate our business.
For example, information may be shared with:
- Courier and delivery companies
- Shopify and relevant technology providers
- Payment/service providers where applicable
- Website and analytics service providers
- Service providers assisting with customer support
- Authorities where legally required
We only share information when reasonably necessary for the relevant business or legal purpose.
Order and Delivery Information
When you place an order, information such as your name, phone number, and shipping address may need to be shared with the relevant courier or delivery service to deliver your order.
Marketing Communications
If we send promotional communications, you may have the option to stop receiving certain marketing messages.
However, transactional communications such as order confirmations, delivery information, tracking updates, or important service messages may still be sent when necessary.
Data Security
Nadaan Mall takes reasonable steps to protect customer information against unauthorized access, misuse, loss, or disclosure.
However, no internet-based system can be guaranteed to be completely secure.
Customers should also take reasonable precautions when sharing personal information online.
Data Retention
We may retain customer information for as long as reasonably necessary to process orders, maintain business records, provide customer service, resolve disputes, prevent fraud, comply with legal requirements, and fulfill legitimate business purposes.
Children's Information
Our website is intended for general consumers and is not specifically designed to collect personal information from children.
We encourage parents or guardians to supervise children's online activities.
Changes to This Privacy Policy
Nadaan Mall may update this Privacy Policy from time to time.
Any changes will be reflected on this page.
Customers are encouraged to review the Privacy Policy periodically.
Contact Us
If you have any questions regarding this Privacy Policy or your personal information, contact us:
Nadaan Mall
Karachi, Pakistan
Email: nadanmall09@gmail.com
Phone: 03227552624
Support Hours: 9:00 AM – 10:00 PM